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Terms and Condition

PLACING AN ORDER:

Quotes are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices and freight costs have not changed.

Orders may take up to 48 hours to process. In-Stock items will ship within 7 business days. Other items may require additional time to manufacture or obtain from suppliers. Notification of a delay in the availability of a product will be made at the time of purchase.

ORDER PAYMENT:

We accept all major credit cards, including Master Card, Visa, American Express and Discover. We accept hard-copy Purchase Orders from schools, universities and municipalities in the U.S. To qualify for Net30 Terms, please complete and send in Credit Application.

SHIPPING POLICY:

All orders are subject to freight charges which will be provided via a quote.

Unless you use your own carrier, we will select the best carrier based on the order, destination and delivery time.

Orders for multiple items may require shipping from different locations. In such cases, it may not be possible to deliver all items in one shipment, and we will complete the order in several shipments. Multiple shipping and handling charges may apply.

You will be contacted 24 hours before delivery on all orders shipped by common carrier. It is the trucking company's policy that you must have someone there to offload the truck. The truck driver is responsible for pulling the pallet to the end of the truck and breaking it down for you. It is then your responsibility to unload it. If you do not have a loading dock or forklift to unload the order, you must request a lift-gate at the time you receive your quote. Any special arrangements made with the delivery company will carry extra charges and it is your responsibility to settle those fees with them.

IMPORTANT: INSPECT ALL PACKAGES AND NOTE ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING - Without a notation of damage, we are unable to file a claim against the shipping carrier and may be unable to provide a replacement.

DAMAGES:

IMPORTANT: INSPECT ALL PACKAGES AND NOTE ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING - Without a notation of damage, we are unable to file a claim against the shipping carrier and may be unable to provide a replacement.

Unfortunately, due to reasons beyond our control, damage to the material could occur during shipment. We will replace any damaged or incorrect material as quickly and efficiently as possible.

It is the customer’s responsibility to inspect packages. If you are unable to inspect everything due to daylight or time constraints, EXCEPTION must be marked on the signed documents and any problems must be reported within 48 hours to Sonco Barricade and the freight company.

Please take digital photos of any damages if possible. This will make freight claims faster and help us in our continued effort to improve our packaging procedures.

PICK-UPS:

Customers may pickup product directly from our Sonco locations. All pickups must be arranged at least 48 hours prior to pickup date.

Customers that pick up orders are required to pay any applicable state sales tax.

RETURNS:

Sonco will accept returns of unused and undamaged non-defective product within 10 business days. There are a minimum 15% restocking fee and the customer is responsible for all round-trip freight charges.

After the product has been inspected and the return has been approved, we will issue a refund in the same form that we received payment.

We cannot accept returns of used product. Customer must repack materials in a manner suitable for return shipment without damage. The customer is responsible for any damage incurred during return shipment.

We are not able to accept returns on custom orders, including custom barricade covers and custom color powder-coated barricades.

WARRANTY:

Sonco guarantees a one-year warranty for replacement of any defective barricade. Barricades that are misused, abused, vandalized or damaged by accident are not covered by the warranty.

Warranty covers only the replacement of any defective barricade.

 

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