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Answers to the most frequently asked questions
SAFE SHOPPING GUARANTEE
Shopping at Sonco is Safer.
We understand that security is essential when buying online. That's why we have worked hard to create one of the safest online shopping environments in the industry.
Our checkout process is 100% secure.
Your order information is encrypted and transmitted over our secure (SSL) server technology.
We pride ourselves on order accuracy.
From the moment you place your order until it leaves our warehouse, if we see something that's not clear, we'll contact you BEFORE we charge your credit card. We want it to be right, the first time
We take fraud very seriously.
We take extra steps to carefully validate all credit card information. You can be secure in the knowledge that we're protecting you from unauthorized charges. And, by keeping fraud down, we can also keep prices down.
Don't worry about identity theft
Only the people responsible for processing your order see your personal information.
Packages arrive safely.
When your order ships, we go an extra step to protect your packages in transit. Our exclusive Sonco system protects your shipment from being "hijacked" by protecting the tracking number. You can log in anytime, day or night, to track your order in real time.
You are protected.
In the unlikely event that an unauthorized charge does occur, the Fair Credit Act guarantees you zero liability for any loss. Please notify us promptly upon receipt of your credit card statement.
With competitive pricing throughout the store, a price match guarantee that applies no matter how you choose to pay and a range of benefits to make life easier, shopping with Sonco makes sense today more than ever.
We go to great lengths and huge expense to keep as much stock on site at all our branches for our valued customers to take away immediately. Please be sure when checking out our competition that the stock you are interested in actually exists!
Sonco Price Match Terms & Conditions
- Evidence of advertised price must be provided or easily available.
- Item being price matched must be new and be an identical brand, make and model, must be in stock and available for sale.
- Price match 5-day guarantee is valid from the date of request. Excludes finance sales.
- In order to qualify, products must be like for like with regards to specification, colour & condition. E&OE
- We must be able to verify stocks.
- Prices available at online only retailers, auction sites, classifieds, community marketplaces, and outlet shops.
- Price Beat excludes special orders.
- Prices offered by importers or overseas retailers in currency other than US dollars, that is, where the product will require delivery.
- Priced in error, that is, where we or a competitor have advertised the wrong price by mistake.
THE SONCO DIFFERENCE
At Sonco, we believe in safety and security. Our goal is to set the standard for reliable perimeter security products.
The Right Product For The Right Application
We help our customers choose field tested and proven effective products for their application, always keeping safety and security as the highest priority.
Unmatched Experience & Expertise
We constantly strive to be America’s most trusted perimeter security brand. Sonco has unmatched experience and expertise in this field.
Protecting People & Assets
We take our jobs seriously so that our customers are not open to unnecessary liability when it comes to protecting people and assets.
SONCO DESIGN SERVICES
At Sonco, we provide you with free proof design services so that you can see what you are getting before you place your order. Request a printable proof of your custom order to present at meetings for final budget approval. Everyone can see exactly how your custom barriers, banners, signs, or fencing will look. Consult with us to choose the perfect material for your printing. We check your image quality, resolution and sizing to make sure your printed materials will look terrific. If you need help with the design or file creation, our professional design services team can give you a quote. Click here to learn more about our design services.
SONCO APRUVE CREDIT
At Sonco, buying online just got easier. Sonco Apruve Credit Program extends open lines of credit to all our business customers. Now, you can get what you need from our online store, but pay for it later - no credit card needed. Using a purchase order or paying on terms has always been a manual process and didn't work well within our online store. With Sonco Apruve Credit Program's B2B Credit Network, we're happy to make this process easier for our customers in order to improve your purchasing experience. Click here to learn more about the Sonco Apruve Credit program.
SONCO CASHBACK PROGRAM
At Sonco, we developed a CashBack Program to provide you with wholesale savings opportunities and reward you for achieving business growth. In addition to the savings you get by purchasing on the front end of the store, our CashBack Program will pay a back end extra rebate rewards to customers meeting annual purchase goals on selected products and a rebate for year-over-year purchase growth with Sonco. Click here to learn more about the Sonco CashBack Program.