Customer Support - Your Rights & Legal Info | Sonco | Sonco

About us

Since 1976, U.S. industry leader SONCO Worldwide has provided businesses with quality service and steel-strength job site, crowd control and traffic control solutions. We offer construction barriers, fence screen, OSHA signs, traffic barricades, and more, as well as custom-printed products. Shop now or learn more about SONCO.

(866) 202-6753 About Sonco
Sonco Perimeter Security Sonco est-1976
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Table of Contents

Terms and Conditions


Placing an Order:

Quotes are valid for up to 5 days. If quotes are 6 days or older, please call to ensure that prices and freight costs have not changed. Orders may take up to 48 hours to process. In-Stock items will ship within 3-4 business days. Other items may require additional time to manufacture or obtain from suppliers. Notification of a delay in the availability of a product will be made at the time of purchase.

Order Payment:

We accept all major credit cards, including Master Card, Visa, American Express and Discover. We accept hard-copy Purchase Orders from schools, universities, and municipalities in the U.S. For information and to apply for credit terms with Sonco, please visit the following page:
https://www.soncocrowdcontrol.com/buy-now-pay-later

Shipping Policy:

All orders are subject to freight and handling charges which will be provided via quote. Unless you use your own carrier, we will select the best carrier based on the order, destination and delivery time. Orders for multiple items may require shipping from different locations. In such cases, it may not be possible to deliver all items in one shipment, and we will complete the order in several shipments. Multiple shipping and handling charges may apply.

Delivery Policy:

It is the trucking company's policy that you must have someone there to offload the truck. If you do not have a loading dock or forklift to unload the order, you must request a lift-gate at the time you receive your quote.

Any special arrangements or additional services requested with the delivery carrier will carry extra charges and it is your responsibility to settle those fees with the carrier directly. If the carrier bills Sonco for the additional services not included in your freight quote you will be issued an additional invoices for services rendered and payment will be due immediately.

Customer shall inspect all materials for shortage, damage, or non-conformity immediately upon receipt. Claims must be submitted in writing and be reported within 48 hours of delivery.

Damages:

IMPORTANT: INSPECT ALL PACKAGES AND NOTE ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING OFF ON DELIVRY. Without a notation of damage on the shipping documents at time of delivery, we are unable to file a claim against the shipping carrier and may be unable to provide replacements.

Unfortunately, due to reasons beyond our control, damage to the material could occur during shipping. We will replace any defective or incorrect material as quickly and efficiently as possible. It is the customer’s responsibility to inspect all items and packages. If you are unable to inspect everything due to daylight or time constraints, EXCEPTION must be marked on the signed documents and any problems must be reported within 48 hours to Sonco in writing. Please take digital photos of any damages if possible to expedite the freight claim process.

Unlike our competitors, if we are handling the shipping of your order, we take care of the freight claim process so that you get remedies quickly without having the responsibility of filing the claim with the carrier on your own.

Pick-Ups:

Customers may pick-up orders directly from our Sonco locations. All pickups must be arranged at least (1) business day prior to pick up date via appointment. Customers that pick-up orders are required to pay any applicable state sales tax and handling fees.

Returns:

Sonco will accept returns of unused and undamaged non-defective product within 10 business days. There is a minimum 15% restocking fee and the customer is responsible for all round-trip freight charges. After the product has been inspected and the return has been approved, we will issue a refund in the same form that we received payment. We cannot accept returns of used product. Customer must repack materials in a manner suitable for return shipment without damage. The customer is responsible for any damage incurred during return shipment. We are not able to accept returns on custom orders, including custom barricade covers and custom color powder-coated barricades.

Warranty:

Sonco guarantees a one-year warranty for replacement of any defective material. Material that is defective or damaged that is due to abnormal or improper unloading, use, alteration, service, storage, installation, neglect, abuse, vandalization, accident or damaged caused by flood, fire, or act of god, are not covered by the warranty. Warranty covers only the replacement of any defective material.

Customers exclusive remedy in respect of non-conforming materials or for delay or for non-delivery for which Sonco is responsible, shall be limited to the return of said materials and the repayment of the purchase price paid by the buyer; or in the case of non-conforming materials, at the option of the supplier, the repair or replacement of such materials or components thereof. In no event shall supplier be liable for any consequential damages, including but not limited to loss of profits or economical loss, replacement costs, handling installation or labor in making such repair or replacement, or any other special or indirect loss, or for incidental damages, including but not limited to expenses incurred in inspection, receipt, transportation, storage, care or custody expenses incurred in connection with effecting cover.

Limitation of liability:

In no event shall sonco be liable for any damages with respect to, arising out of, or in connection with the materials sold hereunder in excess of the price of such material stipulated in this document. Irrespective of whether such damages based on breach of contract, strict liability, or otherwise.

PRIVACY POLICY

Information SONCOSTORE.COM gathers and tracks

Soncostore.com gathers two types of information about customers: data that customers provide through optional voluntary registrations on several of our sites and/or pages and in certain contests and sweepstakes; data Soncostore.com gathers through aggregating tracking information derived mainly by tallying page views throughout our sites and/or pages and click through on our advertising. This data includes email correspondence, customer names, billing information, and contact information. Email correspondence consists of any email sent to sales@soncostore.com with any questions or comments. Any email received is retained and the email address is stored for use by Soncostore.com staff. Email addresses are not released to any outside party unless specifically requested by customer sending email. Customer names consist of the first and last name of customers who inquire or place an order for a product from our website. This information is retained for use by Soncostore.com staff. Customer names are not released to any outside party unless required for purpose of ordering and/or delivery of order. Billing information consists of information required to bill an order the customer has placed. The billing information is retained as required by law for accounting reasons. This information is not released to any outside party. Contact Information consists of information the customer has provided Soncostore.com for staff to contact them regarding a question or an order. This information is retained for use by Soncostore.com staff. Contact information is not released to any outside party unless specifically requested by the customer. This information enables us to better tailor our content to customers’ needs and to help our advertisers better understand the demographics of our audience. The only situation in which Soncostore.com divulges information about an individual customer to a third party is with; orders, and then only for shipping concerns; contest or sweepstakes winners, and then only for shipping concerns; or with customer's request for direct contact with a contractor from the listing service provided by Soncostore.com, and then only with the user's express consent. Soncostore.com gathers user information in the following processes: Contest and sweepstakes Soncostore.com offers contests and sweepstakes in which we request certain personal information. At a minimum, the required information includes name and email address; in some cases, the user must provide a shipping address for the winning prize to be sent to. Usage Tracking Soncostore.com tracks user traffic patterns throughout all of our sites. Soncostore.com sometimes tracks and catalogs the search terms that customers enter in our Search function, but this tracking is never associated with individual customers. Cookies A cookie is a small data file that certain Websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Soncostore.com uses cookies to track user traffic patterns (as described above), when you click an ad: Ads: Soncostore.com's advertising system delivers a one-time cookie to better track ad impressions and click rates. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use any Soncostore.com site. However, you do need cookies to participate in some of Soncostore.com's affiliate programs, but that is clearly explained at the time of acceptance of that program. Electronic Newsletters Soncostore.com offers newsletters to customers who choose t o sign up for this service. Soncostore.com gathers the email addresses of customers who voluntarily subscribe. Soncostore.com delivers newsletters via email to only registered recipients from our newsletter sign up page. The email tracking system recognizes the URL that was clicked and records some information about you and your computers, such as the email address that you provided to us, the browser, operating system, and IP address. Soncostore.com also uses the feature of your browser to set a "cookie" on your system. This allows us to measure and report the click through rate on emails delivered and then better determine future content.

Use of Information

Soncostore.com uses any information voluntarily given by our customers to enhance their experience in our network of sites and/or pages, whether to provide interactive or personalized elements on the sites and/or pages to better prepare future content based on the interests of our customers. As stated above, Soncostore.com uses information that customers voluntarily provide in order to send out electronic newsletters and to enable customers to participate in contests, and contractor listing services. We send out newsletters to subscribers on a regular schedule, and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Soncostore.com never shares newsletter mailing lists with any third parties, including advertisers or partners. When we use tracking information to determine which areas of our sites and/or pages customers like and don't like based on traffic to those areas. Soncostore.com does not track what individual customers read, but rather how well each page performs overall. This helps us continue to build a better service and site for you. We track search terms entered in our Search function, as one of many measures of what interests our customers. But we don't track which term a particular customer uses. Soncostore.com creates aggregate reports on user demographics and traffic patterns for advertisers and partners. This allows our advertisers to advertise more effectively and allows our customers to receive advertisements that are pertinent to their needs.

Sharing of Information

Soncostore.com uses the above-mentioned information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping some of our services free. We do not share information about individual customers with any third party, except in the case of; contractor direct contact requests and then only with a customer's express consent; and with customer's orders, only for the purpose of shipping.

Opt-out Policy

Soncostore.com gives customers options wherever necessary and practical. Such choices include: Opting not to receive newsletters previously signed up for

Correct/Update Policy

Soncostore.com offers customers the ability to review their information and/or correct or change the information collected during registration for newsletters, contests, or order information. Customers may do this at any time using customer restricted area when log in, or via email at sales@soncostore.com, or via telephone, Monday thru Friday, 8am to 5pm EST, excluding major holidays at 888-776-2615.

Delete/Deactivate Policy

Soncostore.com customers may unsubscribe to any of our electronic newsletters at any time by emailing Subscription List Form. Currently, Soncostore.com is required to keep order information for 7 years as required by state and federal law, and this information is not shared with anyone except for shipping reasons at the time of shipping order.

Related Websites

This privacy notice covers all the online information and security practices of www.soncocrowdcontrol.com. Other websites maintained by Sonco Worldwide, Inc., including www.sonco.com, www.rentaguard.com, and www.soncotube.com operate under their own strict privacy and security policies.

Contacting Us

If you have any questions or concerns regarding this Privacy Statement, we can be contacted in the following ways: Mail: 6500 Ammendale Road. Beltsville, MD 20705 Telephone: 888-776-2615 Email: sales@soncostore.com Fax: 240-487-2489

Mail: 6500 Ammendale Road. Beltsville, MD 20705 Telephone: 888-776-2615
Email: sales@soncostore.com Fax: 240-487-2489

Security

If you have any questions or concerns regarding this Privacy Statement, we can be contacted in the following ways: Mail: 6500 Ammendale Road. Beltsville, MD 20705 Telephone: 888-776-2615 Email: sales@soncostore.com Fax: 240-487-2489

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