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Answers to the most frequently asked questions
Terms and Conditions
Placing an Order:
Quotes are valid for up to 30 days. If quotes are 31 days or older, please call to ensure that prices and freight costs have not changed. Orders may take up to 48 hours to process. In-Stock items will ship within 7 business days. Other items may require additional time to manufacture or obtain from suppliers. Notification of a delay in the availability of a product will be made at the time of purchase.
We accept all major credit cards, including Master Card, Visa, American Express and Discover. We accept hard-copy Purchase Orders from schools, universities and municipalities in the U.S. To qualify for Net30 Terms, please complete and send in Credit Application.
All orders are subject to freight charges which will be provided via a quote. Unless you use your own carrier, we will select the best carrier based on the order, destination and delivery time. Orders for multiple items may require shipping from different locations. In such cases, it may not be possible to deliver all items in one shipment, and we will complete the order in several shipments. Multiple shipping and handling charges may apply. You will be contacted 24 hours before delivery on all orders shipped by common carrier. It is the trucking company's policy that you must have someone there to offload the truck. The truck driver is responsible for pulling the pallet to the end of the truck and breaking it down for you. It is then your responsibility to unload it. If you do not have a loading dock or forklift to unload the order, you must request a lift-gate at the time you receive your quote. Any special arrangements made with the delivery company will carry extra charges and it is your responsibility to settle those fees with them. IMPORTANT: INSPECT ALL PACKAGES AND NOTE ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING - Without a notation of damage, we are unable to file a claim against the shipping carrier and may be unable to provide a replacement.
IMPORTANT: INSPECT ALL PACKAGES AND NOTE ANY DAMAGES OR SHORTAGES ON THE SHIPPING DOCUMENTS BEFORE SIGNING - Without a notation of damage, we are unable to file a claim against the shipping carrier and may be unable to provide a replacement. Unfortunately, due to reasons beyond our control, damage to the material could occur during shipment. We will replace any damaged or incorrect material as quickly and efficiently as possible. It is the customer’s responsibility to inspect packages. If you are unable to inspect everything due to daylight or time constraints, EXCEPTION must be marked on the signed documents and any problems must be reported within 48 hours to Sonco Barricade and the freight company. Please take digital photos of any damages if possible. This will make freight claims faster and help us in our continued effort to improve our packaging procedures.
Customers may pickup product directly from our Sonco locations. All pickups must be arranged at least 48 hours prior to pickup date. Customers that pick up orders are required to pay any applicable state sales tax.
Sonco will accept returns of unused and undamaged non-defective product within 10 business days. There is a minimum 15% restocking fee and the customer is responsible for all round-trip freight charges. After the product has been inspected and the return has been approved, we will issue a refund in the same form that we received payment. We cannot accept returns of used product. Customer must repack materials in a manner suitable for return shipment without damage. The customer is responsible for any damage incurred during return shipment. We are not able to accept returns on custom orders, including custom barricade covers and custom color powder-coated barricades.
Sonco guarantees a one-year warranty for replacement of any defective barricade. Barricades that are misused, abused, vandalized or damaged by accident are not covered by the warranty. Warranty covers only the replacement of any defective barricade.
Information SONCOSTORE.COM gathers and tracks
Use of Information
Soncostore.com uses any information voluntarily given by our customers to enhance their experience in our network of sites and/or pages, whether to provide interactive or personalized elements on the sites and/or pages to better prepare future content based on the interests of our customers. As stated above, Soncostore.com uses information that customers voluntarily provide in order to send out electronic newsletters and to enable customers to participate in contests, and contractor listing services. We send out newsletters to subscribers on a regular schedule, and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. Soncostore.com never shares newsletter mailing lists with any third parties, including advertisers or partners. When we use tracking information to determine which areas of our sites and/or pages customers like and don't like based on traffic to those areas. Soncostore.com does not track what individual customers read, but rather how well each page performs overall. This helps us continue to build a better service and site for you. We track search terms entered in our Search function, as one of many measures of what interests our customers. But we don't track which term a particular customer uses. Soncostore.com creates aggregate reports on user demographics and traffic patterns for advertisers and partners. This allows our advertisers to advertise more effectively and allows our customers to receive advertisements that are pertinent to their needs.
Sharing of Information
Soncostore.com uses the above-mentioned information to tailor our content to suit your needs and help our advertisers better understand our audience's demographics. This is essential to keeping some of our services free. We do not share information about individual customers with any third party, except in the case of; contractor direct contact requests and then only with a customer's express consent; and with customer's orders, only for the purpose of shipping.
Soncostore.com gives customers options wherever necessary and practical. Such choices include: Opting not to receive newsletters previously signed up for
Soncostore.com offers customers the ability to review their information and/or correct or change the information collected during registration for newsletters, contests, or order information. Customers may do this at any time using customer restricted area when log in, or via email at [email protected], or via telephone, Monday thru Friday, 8am to 5pm EST, excluding major holidays at 888-776-2615.
Soncostore.com customers may unsubscribe to any of our electronic newsletters at any time by emailing Subscription List Form. Currently, Soncostore.com is required to keep order information for 7 years as required by state and federal law, and this information is not shared with anyone except for shipping reasons at the time of shipping order.
This privacy notice covers all the online information and security practices of www.soncocrowdcontrol.com. Other websites maintained by Sonco Worldwide, Inc., including www.sonco.com, www.rentaguard.com, and www.soncotube.com operate under their own strict privacy and security policies.
If you have any questions or concerns regarding this Privacy Statement, we can be contacted in the following ways: Mail: 6500 Ammendale Road. Beltsville, MD 20705 Telephone: 888-776-2615 Email: [email protected] Fax: 240-487-2489
|Mail: 6500 Ammendale Road. Beltsville, MD 20705||Telephone: 888-776-2615|
|Email: [email protected]||Fax: 240-487-2489|
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.